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***Exciting Opportunity! Join our Team!***         

We currently have openings for a full time & part time Medical Receptionist. For more details, click here!

Confidentiality & Medical Records

confidential_fileAll information about patients is private and confidential; whether it is heard, seen in writing, or on a computer record.

Identifiable patient information is only shared within the Practice team and, in the case of referral, to the clinician to whom the patient is referred. Disclosure of identifiable patient information to any other outside agencies will only be done after receiving written permission from the patient.

This also means that your partner, spouse, children, other relatives or friends cannot access your medical records without your consent.

You have a right of access to your health records. The Data Protection Act (1988) gives you the right of access to all information that the Practice holds on you manually and on computer. It is your legal right to see your records and if you so wish, to obtain a photocopy of them. Only in exceptional circumstance can access be withheld.

If you would like to apply for access to information held about you, please complete a form from the Practice or download and print it by clicking here.

On-line access to a summary of your record


For those patients who have access to our online services we are pleased to announce that we are able to provide patients with online access to detailed coded information held on their medical record.

In order to access your read coded record online please study the information leaflet thoroughly. Once you have done this please read carefully and sign the "Application for online access to my read coded medical record" form and present it to reception with a valid form of photo ID such as a passport or driving licence.

Once this has been done we will endeavour to grant you access within 21 days. This does not include online access to other services such as prescriptions, which can be turned on instantly and accessed within 24 hours.

To view the Accessing GP Records Online Leaflet CLICK HERE.

To view the Application for Online Access to my Read Coded Medical Record Form CLICK HERE.

Please note that we are unable to process access requests made via SystmOnline.

Updated 15.02.2017

Age restrictions on SystmOnline

We are currently only taking new registrations for the online service from patients who are 18 years of age or over and following guidance from NHS England we are in the process of removing on-line access for existing online patients aged 11-17 years.  This is due to changes in guidance regarding consent. If you would like more information about this, please contact Matthew Glass at the surgery on 01225 866611.

Posted: 30.9.15

Privacy at the practice

At the Surgery, we fully respect your right to confidentiality, and are only too aware that there may be times you feel the need for some privacy when making arrangements.

If you feel the need to discuss your requirements away from the reception desk, then please mention this to our receptionist and they will be only too pleased to speak to you in a more private area.

Consent For Others To Access Your Records

If you would like to give permission to grant another person access to your medical records, we have a form that you would need to fill out and hand in to reception.

Please click here to download the form, which you can then print off to fill out. Alternatively, you can collect this form from the reception desk.

Children's Medical Records

If your child is under the age of 16 you can gain access to their health record. However, children over the age of 16 must give consent, preferably in writing, to the Practice to enable sharing of patient information with to be shared with specified persons.

Contacting Patients By Telephone

If a member of the Practice needs to contact you on the telephone, they will ask to speak with you. Should someone else answer the telephone, the name of the caller and where we are calling from will only be given BUT the reason for calling will not be. This is to ensure that your right to privacy is upheld. Voicemail messages may be left on answer machines if necessary but again the reason for calling will not be divulged.


Freedom Of Information Act

The Freedom of Information Act 2000 aims to produce a culture of openness in public bodies, by providing members of the public with the right to access information held. The main purpose behind this is to show how public money is being used.

Please click here to download the Bradford on Avon and Melksham Health Partnership Freedom of Information Act leaflet.

Summary Care Record


There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, (known as the 'Summary Care Record' - SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases.

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors' leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

For further information visit these websites:

Connecting for Health Website

The Summary Care Record Website

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

 Download the opt out form >>>>

Care Data Programme

The Practice has been informed that Care.Data has been suspended temporarily due to patient concers. There are possible plans for some surgeries to trail the programme this autumn. We have not been approached to be a pilot site.

A huge amount of data....

The National Health Service (NHS) treats around one million people every 36 hours, collecting a vast amount of information about how patients have been treated and what their outcomes have been. At the moment, this information is held separately across the NHS.  

A new system....

A modern information system has now been developed to link information from all the different places where you receive care. This new system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England with the intention of improving health services. For the first time, the Care Data Programme will link information from different NHS providers to give Healthcare Commissioners a more complete picture of how safe local services are and how well they treat and care for patients across Doctors surgeries, Community & Hospital settings.

Which information will be used?....

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. You have the right to prevent confidential information about you from being shared, other than where necessary, by law.

Opting Out....

If you do not wish for your personal information to be shared, please click here to download and print the opt out form and hand in to reception. Alternatively, please ask at reception for a form.

Find out more....

Throughout January 2014, 22 million households in England will receive a leaflet explaining how this new system will work and the benefits it will bring.

If you would like to find out more information now, then please click here to view the frequently asked questions and click here to view the care data information leaflet.

Alternatively, please click on the following web links: .


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