Did you know you are able to provide feedback to the Surgery in a number of different ways?

.....click here to find out! 

A zero tolerance policy towards violent, threatening and abusive behaviour is  in place throughout the NHS.

The doctors, nurses and staff in the practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

At no time will any such behaviour be tolerated in this practice.Click here for further information 

NHS Choices

Each GP surgery is provided with a page on the NHS choices website and patients are able to provide positive and constructive reviews with a star rating.

click here to be taken to NHS choices page.


The Care Quality Commission is responsible for monitoring the standards of hospitals, dentists, care homes and care services. As from April 2013 they will also be re


To find out more about the Care Quality Commission, to provide any feedback or to view any reports, please visit their website https://www.cqc.org.uk/




The PPG is a group of patients and practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by The Bradford on Avon & Melksham Health Partnership.

For those patients who are unable to attend a Patient Participation Group Meeting, we have set up a virtual patient representation email group so that you can have your say, the 'Patient Voice'.

Please click here to visit the PPG & Patient Voice pages of the website. 




Another way to provide feedback to the Practice is to fill out the online feedback form. Please click here to access the form.

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form.



We try our best to provide the best standard of care at all times but we accept that sometimes patients or their relatives may feel a need to complain.

All complaints are taken seriously.

If you would like to discuss your complaint with us, whether it relates to any of the services we provide or the individuals providing them, please telephone Bridget our Practice Complaint Lead at The Health Centre, Bradford on Avon (01225 866611) who will be more than happy to help you through the process, which can include arranging a meeting to discuss things in person if preferred.

For more information on Bridget's role at the surgery, please click here.

sometimes, you may prefer to put your complaint in writing.  This can be done by either writing a letter or completing the complaint form. You can collect a copy of the form from reception or download and print it here:

pdf complaints leaflet          pdfcomplaints form

Completed forms should be returned to Bridget Casey, Complaints Lead, The Health Centre, Station Approach, Bradford on Avon, Wiltshire, BA15 1DQ


If you would benefit from independent assistance when dealing with your complaint, you may wish to gain support from an Advocate.  For more information about this, please click here.


01793 604031



01225 825656

ruh-tr.PatientAdviceandLiaison Service@nhs.net


Salisbury FT PALS

0800 374208

customerCare@salisbury. nhs.uk

AWP PALS              

01249 468261    


NHS 111 (Care UK)

0117 240 1135



01249 454006

Megan.glynne-jones @nhs.net


If you have any specific issues to raise with providers we have attached the contact details for the appropriate PALS and Complaints teams at the various providers for your use where necessary.



Thank you from Bradford on Avon & Melksham Health Partnership for the overwhelming support that we have received from:

Local Businesses such as;

  • Take-aways
  • Bakeries
  • Florists
  • Supermarkets
  • Local Winery

As well as, individual patients who have shown their support in a variety of ways. We have received some rainbow pictures, which has been fantastic, please do feel free to post these into our prescription box and we will display them.

We would also like to thank those who have donated visors - they have made a significant difference to our team, enabling them to carry out their work safely, therefore helping our patients receive the care they need.  

It has been an incredibly challenging time for the majority of the world, we wish everyone the very best during this Covid-19 period and would thank all Key Workers who've kept the country going.  

Avon Spice

A huge thank you to one of our patients who made fabric bags for the Clinical staff to wash their scrubs!

Fabric bags

Another patient has made face masks (for personal use) to help protect our staff when out shopping etc - thank you!


The Practice has received a very kind donation from one of our patients who has supplied numerous copies of the book 'With the end in mind' by Dr Kathryn Mannix.


The patient describes this book as a "very challenging but instructive read" and feels Practice staff and other patients will benefit from reading these short stories to help gain an insight into palliative care/end of life but may also support family members going through this difficult time.

To pick up a Practice copy of this book to read please speak to reception. 

We would like to thank this patient for such a thoughtful and generous donation to the Practice. We hope that this book will be well used not only as an important resource for staff training but also a helpful aid to our patients.

Practice raises £82.71 Alzheimer's Support





Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website