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Noticeboard

Welcome to our Practice 

New Telephone System- technical failure update

NEW TELEPHONE SYSTEM - a new system has been installed at BOA & Winsley Health Centre on Wednesday 23 August 2017.  St Damian's Surgery commenced on the 12th September.   We are working hard with our engineers as we have discovered technical problems for the last few weeks. We apologise for any difficulties experienced with accessing our services during this time. All feedback is gratefully received whilst we work with our engineers to resolve any problems encountered. Thank you for your patience.

Posted: 29.09.17 

Appointment Data

Did you know?

The surgery makes one appointment every minute! 

Busy periods

Demand is at its highest on the telephone system between 8.30am-11am & 2pm-3pm.  Please bear with us during these busy periods, the staff will be with you as soon as they can.

Where possible, please try to avoid calling the surgery for non-urgent requests during these times.

If flexibility is important to you please register for our on-line appointment booking service.  For more information about this service, please click the 'on-line appointments' tab above.

Patients seeing the Doctor

During a normal working week the Doctors see approximately 750 routine patients (3250 per month).

This does not include the number of patients who are seen by the Duty Doctor for urgent 'same day' appointments, which usually equate to on average 70 patients per day!

During the month of April 2015, 5% of patient's DID NOT ATTEND their routine GP appointment.

This equates to 27 hours of lost time for other patients to see the Doctor.

On average, 7.9 appointments are wasted with the Nurse every week day! 

'Did Not Attend' Historic Data Collated:

March 2015

5.1% of patient's did not attend their routine GP appointment

= 27.6 hours of lost time for other patients to see the Doctor!

February 2015

4.6% of patient's did not attend their routine GP appointment

= 24.8 hours of lost time for other patients to see the Doctor!

January 2015

3.7% of patient's did not attend their routine GP appointment

= 20.2 hours of lost time for other patients to see the Doctor!

December 2014

4.4% of patient's did not attend their routine GP appointment

= 23.8 hours of lost time for other patients to see the Doctor!

September 2014

5% of patient's did not attend their routine GP appointment.

= 27.3 hours of lost time for other patients to see the Doctor!

August 2014

4.2% of patient's did not attend their routine GP appointment.

= 23.1 hours of lost time for other patients to see the Doctor!

July 2014

4.8% of patient's did not attend their routine GP appointment.

= 26.2 hours of lost time for other patients to see the Doctor!

May 2014

4.6% of patient's did not attend their routine GP appointment.

= 25.2 hours of lost time for other patients to see the Doctor!

February 2014

3.9% of patient's did not attend their routine GP appointment.

= 21.5 hours of lost time for other patients to see the Doctor!

December 2013  

5.8% of patient's did not attend their routine GP appointment.

= 31.5 hours of lost time for other patients to see the Doctor!

Did you know - appointments can be cancelled in the following ways:

By telephone or TEXT to 01225 860025 

OR

On-line via the practice website (to register for this service, please take proof of ID to the receptionist)

 
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