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Welcome to the Practice

GP vacancy! For more details, please click here...

Practice Management

Ellen Wilson

Ellen Wilson – Business/Finance Manager


Ellen is our Finance/Business Manager who started at BoAMHP in November 2016. Ellen EWstarted her working life at Procter & Gamble, a multinational Fast Moving Consumer Goods company, where she gained 10 years Financial Management experience in a variety of different roles. Ellen has recently relocated to Wiltshire, from Aberdeenshire where she began her NHS journey, in a volunteer role for NHS Grampian.


Ellen will play a vital role in our new management structure alongside, Michelle Coleman and Amanda Brookes. Ellen will focus on the Financial/Business side of the practice, providing a high level of accountability within the practice and a strategic focus on the future of the practice.




  

Amanda Brookes


Amanda Brookes – Locality & Project  Manager


 


Amanda Brookes joined the NHS in 1993 and has a wealth of knowledge about the National Health Service and the commissioning process. Until October 2016, Amanda held the post of Practice Business Manager for ten years, as a member of the senior management team. Amanda has now taken up the dual role of Project Manager for Bradford on Avon and Melksham Locality and is a member of the Wiltshire Clinical Commissioning Group GP Executive – West. Amanda has received national recognition for a number of her current projects; including the setting up and running of Leg Clubs, Dementia Cafes, working with the Voluntary sector and developing an integrated team to provide care for Vulnerable and Older People across BoA and Melksham. Amanda is a member of the Institute of Health Care Management. Amanda has wealth of Primary Care knowledge and is enjoying her temporary post as Interim Practice Manager.


 




 

Michelle Coleman

Michelle Coleman – Administration & HR Manager


 


Michelle became Administration & HR Manager in April 2018, having worked at The Health Centre, in Bradford on Avon, since June 2007. Michelle has been working in General practice since January 1994.  She started her career as a Filing Clerk and through the years developed her skills to fulfil the following roles: Medical Receptionist, Reception Supervisor, Patient Services Co-ordinator, MCOffice Manager, Patient Services Manager and a short time as Practice Manager.  She has achieved a Certificate in Supervisory & Personnel Management and in 2010 gained a Diploma in Primary Care Management & Leadership.



She has a wealth of knowledge & experience and uses these skills to assist other members of the Management Team.  In her current role Michelle oversees the administrative functions at the surgery and provides HR guidance & support to the whole practice team. 


 


Michelle is also responsible for patient feedback and complaints. For more information on this, please click here     http://www.boamhp.co.uk/info.aspx?p=8


 




 


 

Julie Coombe

Julie Coombe is the Dispensary manager based at Winsley Health Centre and has been in post since the dispensary first opened.JC

After qualifying as a Pharmacy Technician in Oxfordshire in 1982, she moved to Plymouth to work in the large hospital pharmacy where she gained experience working in all areas of pharmacy before becoming the Senior Technician in the dispensary for many years.

After her move to this area in 2004, she spent two years working in a retail pharmacy in Bath before joining the practice in March 2007.

 


Miss Debbie Hyatt (f)

Debbie Hyatt - Patient Services Team Leader    DH


 


Debbie began her first role with the Practice as a Medical Receptionist in 2012 and quickly progressed on to the role as a Team Administrator in September 2012 before becoming Patient Services Team Leader in March 2015. 


Debbie works mainly at the Bradford on Avon Health Centre and is in charge of patient services across all Practice sites. Debbie manages the reception team and is also responsible for GP recruitment.


Debbie works closely with the Patient Participation Group (PPG) – further details can be found by clicking here http://www.boamhp.co.uk/ppg.aspx




 


 

Miss Sarah Smith (f)

 

Sarah Smith – St. Damian’s Surgery Team Leader & Complaints Officer

 

Sarah has worked for the Practice as a Medical Receptionist for over 9 years, originally with the All Saints Medical Practice and welcomed the July 2011 merger between St Margaret’s Surgery and St Damian’s Surgery with the BOA Health Centre and Winsley Health Centre. Sarah was appointed to Team Administrator in 2013 and has progressed in her role to become St. Damian’s Team Leader in Melksham.

Sarah is mainly based at the Melksham Practice, assisting with the development of the operational services provided by the Practice. This includes working with the Admin & Reception Team to enhance, refine and maintain a good level of service within the Results, Repeat Prescription, Patient Liaison and Appointment systems.

Sarah works closely with Michelle Coleman, Complaints Lead, and are jointly responsible for dealing with patient complaints and patient feedback. Sarah maintains and updates patient information on the Practice website, NHS Choices website and waiting rooms at all Surgery sites. Sarah is passionate about working with people and strives to maintain a high level of patient care service from the Admin & Reception Team.


 

 


 

Administration

A Warm Welcome From Our Team

Welcome to our Practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family.

We are continually looking to develop our services and welcome any comments you may wish to make.

Our staff will be happy to provide you with any further information that you may require and will be happy to answer any questions that you may have.

DSC_3798.JPG

 Members of Bradford on Avon and Melksham Health partnership are rated outstanding mark in CQC (Care Quality Commission ) report at the Health centre in Bradford on Avon.. Pics Trevor Porter 57796 1.

(Photo above taken by Wiltshire Times)

The Practice is supported by strong administrative teams who have a wealth of knowledge and experience.

The receptionists, Administrators and Secretaries are highly trained in the skills required for their positions. Please remember that if they ask you questions, they are doing this under instruction from the doctors/dentists. These questions are aimed at making the practice run smoothly and they are not just being nosy. They have to judge the urgency of your request so please give them the necessary information. They are bound by the same rules of confidentiality as doctors and nurses.

 

The reception teams undertake a variety of duties including:

  • Arranging appointments
  • Processing repeat prescriptions
  • Answering your telephone calls
  • Relaying your test results and chasing those that have not come back within the normal time frames
  • Organising home visits
  • Registering patients and updating your contact details

 

The Administration and Secretarial teams perform a variety of tasks including:

  • Processing reports and forms that you need the doctors to complete
  • Scanning and summarising letters from Consultants located in the Hospitals
  • Inviting patients to attend specific services, e.g. the asthma clinic, coronary heart disease clinic
  • Typing referrals and liaising with the secretaries at the hospitals to arrange appointments
 
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