This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Welcome to our Practice 

Bradford on Avon Health Centre and Winsley Health Centre will be unreachable by telephone on the day of Wednesday 23rd August 2017 between 10:00 and 14.00.

 

The affected sites are having a new telephone system installed meaning that there will be extensive engineering works on the telephone lines and telephone system on this day.

 

In case of emergency or for urgent matters we can be contacted on 01225 860811 and 01225 860812 on Wednesday 23rd August 2017 between 10:00 and 14:00.

 


***ONLINE BOOKING FOR DOCTORS TELEPHONE CONSULTATIONS ARE NOW AVAILABLE***
When booking your telephone consultation with the Doctor state the telephone number you request to be called on and the reason for the call.   Please note the time may vary due to unforeseen circumstances, but the Doctors will do their up most to call you within an hour of your booking.

 

                                      

Practice Management

Amanda Brookes (f)


Amanda Brookes joined the NHS in 1993 and has a wealth of knowledge about the National Health Service and the commissioning process. Until October 2016, Amanda held the post of Practice Business Manager for ten years, as a member of the senior management team. Amanda has now taken up the dual role of Project Manager for Bradford on Avon and Melksham Locality and is a member of the Wiltshire Clinical Commissioning Group GP Executive – West. Amanda has received national recognition for a number of her current projects; including the setting up and running of Leg Clubs, Dementia Cafes, working with the Voluntary sector and developing an integrated team to provide care for Vulnerable and Older People across BoA and Melksham. Amanda is a member of the Institute of Health Care Management.

Michelle Coleman

Michelle_ColemanMichelle is the General manager at the practice and has worked at The Health Centre, Bradford onAvon, since June 2007.  She is responsible for 47 members of the Admin & Reception Team.

Michelle has been working in General practice since January 1994.  She started her career as a Filing Clerk and through the years developed her skills to fulfil the following roles: Medical receptionist, reception Supervisor, Patient Services Co-ordinator, Office Manager & Patient Services manager.  She has achieved a Certificate in Supervisory & Personnel Management and in 2010 gained a Diploma in Primary Care management.

She has a wealth of knowledge and experience and uses these skills to review and develop the operational services at the practice.  Some of these include the Telephone System, the Repeat Prescription Service, the Results Service and the Appointment System. 

She is also responsible for patient information, the practice website and has strong links with the Patient Participation Group.  If you have any feedback for Michelle about these, or any of the other services provided by the practice, please complete the following feedback form.

Finally, Michelle is also part of the 'green team' at the practice - for more information on this please click here.

Julie Coombe

julie_coombeJulie Coombe is the Dispensary manager based at Winsley Health Centre and has been in post since the dispensary first opened.

After qualifying as a Pharmacy Technician in Oxfordshire in 1982, she moved to Plymouth to work in the large hospital pharmacy where she gained experience working in all areas of pharmacy before becoming the Senior Technician in the dispensary for many years.

After her move to this area in 2004, she spent two years working in a retail pharmacy in Bath before joining the practice in March 2007.

 

Sarah Smith & Debbie Hyatt

Debbie (left in photo) is Team Leader and Sarah (on the right) is Team Administrator at the surgery.

Debbie began her first role with the practice as a Medical receptionist in 2012 and quickly progressed on to the role as a Team Administrator September 2012 before becoming Team Leader in March 2015. 

Sarah has worked for the practice as a Medical receptionist for over 5 years, originally with the All Saints Medical practice and welcomed the July 2011 merger between St Margaret’s Surgery and St Damian’s Surgery with The BOA Health Centre and Winsley Health Centre. Sarah was appointed to Team Administrator in 2013.

Debbie works mainly at The Bradford on Avon Health Centre alongside Sarah who is mainly based at St. Damian's Surgery in Melksham, supporting the General manager Michelle Coleman to develop the operational services provided by the practice. This includes working with the Admin & reception Team to enhance, refine and maintain a good level of service within the Results, Repeat Prescription, Patient Liaison and Appointment systems.

Debbie and Sarah are jointly responsible for dealing with complaints and patient feedback, maintaining and updating patient information on the practice website, NHS Choices website and waiting rooms at all Surgery sites. They are passionate about working with people and strive to maintain a high level of patient care service from the Admin & reception Team.

 

Administration

A Warm Welcome From Our Team

Welcome to our Practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family.

We are continually looking to develop our services and welcome any comments you may wish to make.

Our staff will be happy to provide you with any further information that you may require and will be happy to answer any questions that you may have.

DSC_3798.JPG

 Members of Bradford on Avon and Melksham Health partnership are rated outstanding mark in CQC (Care Quality Commission ) report at the Health centre in Bradford on Avon.. Pics Trevor Porter 57796 1.

(Photo above taken by Wiltshire Times)

The Practice is supported by strong administrative teams who have a wealth of knowledge and experience.

The receptionists, Administrators and Secretaries are highly trained in the skills required for their positions. Please remember that if they ask you questions, they are doing this under instruction from the doctors/dentists. These questions are aimed at making the practice run smoothly and they are not just being nosy. They have to judge the urgency of your request so please give them the necessary information. They are bound by the same rules of confidentiality as doctors and nurses.

 

The reception teams undertake a variety of duties including:

  • Arranging appointments
  • Processing repeat prescriptions
  • Answering your telephone calls
  • Relaying your test results and chasing those that have not come back within the normal time frames
  • Organising home visits
  • Registering patients and updating your contact details

 

The Administration and Secretarial teams perform a variety of tasks including:

  • Processing reports and forms that you need the doctors to complete
  • Scanning and summarising letters from Consultants located in the Hospitals
  • Inviting patients to attend specific services, e.g. the asthma clinic, coronary heart disease clinic
  • Typing referrals and liaising with the secretaries at the hospitals to arrange appointments
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website